Support for Administrative Service - Comments (Based on n = 58 comments)

What worked well

• Improved administrative processes, clearer communication, and governance (e.g., streamlined approval paths, committee decision-making) that many staff say reduced friction.
• Reliable technical and resourcing support: timely provision of equipment, accessible IT help, and effective management of supplies and meeting-room booking.
• Responsive administrative colleagues and office-level support (named administrators and teams were repeatedly praised for practical help and proactive assistance).

What could be improved

• Faster, clearer recruitment and onboarding: reduce hiring delays, standardize orientation materials and assignment of responsibilities to speed new staff up to productivity.
• Recognition, wellbeing, and psychological safety: implement consistent recognition programs, stronger wellness supports, and actions to address microaggressions and inclusion gaps.
• Financial and role capacity: add financial/administrative staffing and clarify roles and accountability to avoid overload, downstream delays, and risk of burnout for key individuals.

Group priorities

Non-Academic Staff

• Top priority: strengthen health and well‑being supports and psychological safety. While the group's ratings for these issues were generally high, some comments reflected poor experiences requiring attention--especially to ensure psychological safety.

Academic Teaching Staff

• Top priority: speed up recruitment and improve onboarding processes (clearer orientation materials, assignment of admin tasks) — aligns with the group's lower rating for recruitment and onboarding (70%).

Academic Faculty

• Top priority: increase financial and administrative support for faculty and labs — aligns with the group's low rating for financial and budgetary services (30%) noted in the quantitative results.

Consistency check (vs. ratings)

• Overall technical support and supply management score very highly in the quantitative data, yet multiple comments cite persistent tech issues (skills lab audio, disorganized shared drives) — specific operational gaps appear despite strong aggregate ratings.
• Recruitment/onboarding shows a positive change in some aggregate results, but numerous comments (especially from teaching staff) describe slow hiring and weak orientation processes, indicating uneven experiences across groups.
• Financial services are identified as a clear problem in faculty comments and low faculty ratings (consistent); recognition and wellbeing are also flagged qualitatively and match lower ratings for recognition overall, so these are coherent concerns rather than contradictions.